Terms and Conditions

FAGRON makes no representation or warranty, expressed or implied, as to its material, except that the same is of the quality and grade specified. Buyer warrants that it is responsible for using chemicals, materials and equipment purchased from FAGRON in compliance with all applicable federal, state and local laws and regulations. Fagron reserves the right to require orders be paid in full prior to shipment.

Shipping

Every effort will be made to ship all orders received by 5 PM CST that same day
Hours of operation 8:00 AM-6:00 PM CST Monday-Friday
Shipments going to Alaska & Hawaii, must be shipped via Next Day Air or 2nd Day Air only
All orders will be shipped ground unless otherwise specified

Orders that 1) total $250.00 or more and that are 2) under 25 lbs will be shipped free ground freight*

*exclusions

  • Hazardous materials - Carrier imposed hazmat charge
  • Drop ship or special order items
  • Oversize box dimensions over 84"
  • Special handling packages - cold packaging, poison packaging, etc.
  • Items packed in 11.4 kg (25 lb) containers or larger
  • All shipments to Alska, Hawaii, US Virgin Islands and Puerto Rico
  • International shipments
Pricing

Current pricing is available via the web shop. Prices are subject to change without notice.

Order Placement

Hours of operation 8:00 AM-6:00 PM CST Monday-Friday
Orders can be received by web shop, phone, email, or fax
Every effort will be made to ship all orders received by 5 PM CST that same day

Payment

Net 30 days. We accept MaterCard, Visa, American Express, and Discover.
Fagron reserves the right to require orders be paid in full prior to shipment.

Recalls

Recalls are handled in compliance with our company SOP, as well as guidelines addressed in "Methods for Conducting Recall Effectiveness Checks" and FDA "Enforcement Policy" found in 21 CFR Part 7.

Returned goods policy and procedure

To conform to FDA regulations and ensure quality and purity of our products, Fagron is unable to accept returns of any articles in the following groups: expired chemicals, controlled substances, expired vehicles & bases (oral liquids, topical creams, ointments, gels and the like), supplies (molds, empty capsules, etc.), special and/or bulk orders opened or un­opened, products, that are damaged/altered or where original seal is broken. All returns that are not a result of Fagron’s error may be subject to a 25% return fee. By returning any item, you are certifying that the items being returned are the exact same items that were received, and that said items were stored and managed entirely in accor­dance with all USP specifications.

DAMAGED OR INCORRECT SHIPMENTS

Please inspect your order upon arrival and contact our Customer Service Department immediately with any concerns. Fagron must be notified within THREE working days after receipt of a damaged or incorrect shipment. All packing mate­rial, including the carton and any broken or damaged item(s) must be retained for a claim to be filed.

NON-CHEMICAL RETURNS

No credit will be issued for non-chemical products purchased over 6 months from original purchase date. All returned non-chemical purchases will be assessed a processing fee of 25%. Special order items may not be returned for credit. Please call Fagron to receive a Returned Merchandise Authorization Number (RMA#). The RMA# must be written in black ink on the outside of the box in which items are returned. You will be responsible for properly packing and shipping the item back to Fagron in a timely manner.

All merchandise must be shipped prepaid to:

Fagron, Inc.
ATTN: RETURNED GOODS DEPT.
RMA# ____________
2400 PILOT KNOB ROAD
ST PAUL, MN 55120
 

All items are subject to evaluation and inspection before credit is given.

No credit will be issued for items that have been involved in a sacrifice, fire, or bankruptcy sale, or have been damaged by fire, water or smoke.


Fagron, Inc. does not accept 3rd party returns.

No credit will be issued for products purchased 6 months prior to return request date.

Returned merchandise is subject to a 25% restocking charge.

Special orders and Drop Ship items may not be returned for credit.

*Please note* All items that fall under the hazardous materials list are unable to have call tags or return shipments for the product.